Shipping Policy

Effective Date: March 6, 2025

At Vogue Citeino, we are committed to providing you with the best online shopping experience. Our Shipping Policy outlines how we handle the processing and delivery of your orders. Please review this policy for information on shipping options, costs, and estimated delivery times.

1. Shipping Locations

We are pleased to offer shipping within the United States and to select international locations. We strive to deliver your order as quickly as possible, whether you are shopping locally or internationally.

2. Order Processing

  • Order Confirmation: Once you place your order, you will receive an order confirmation email with details of your purchase. If you do not receive this confirmation, please check your spam folder or contact us at info@vogueciteino.com.
  • Processing Time: Orders typically ship within 1-2 business days of receiving payment, except for weekends and holidays. Please note that processing time may vary depending on product availability and the shipping method you select.

3. Shipping Methods and Fees

We offer a variety of shipping methods to ensure that your order arrives safely and on time. Shipping fees are calculated based on the weight, size of your order, and your delivery location. You will see the available shipping options and the respective costs at checkout before you confirm your order.

Our available shipping options include:

  • Standard Shipping: Typically arrives within 5-7 business days (domestic orders). Delivery times may vary depending on the destination.
  • Expedited Shipping: Typically arrives within 2-3 business days (domestic orders).
  • International Shipping: International shipping times may vary by destination. Shipping fees are calculated based on the weight of the package and the country of delivery.

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their respective countries. Please check your country’s import policies for more details.

4. Shipping Restrictions

Certain products may be restricted from being shipped to specific locations due to regulations, weight, or size limitations. If an item cannot be shipped to your location, you will be notified before completing your order.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update after the shipping confirmation is sent.

6. Shipping Delays

While we strive to meet the delivery times indicated, please note that delays can sometimes occur due to factors outside our control, such as weather conditions, holidays, or logistical issues. If your order is delayed beyond the estimated delivery time, please contact our customer support team at info@vogueciteino.com for assistance.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us as soon as possible. We will assist you in filing a claim with the carrier and take steps to resolve the issue.
  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the item. We will guide you through the process of returning the damaged item and arranging a replacement or refund.

8. P.O. Box and APO/FPO Addresses

We are able to ship to P.O. Box addresses and APO/FPO addresses, but please be aware that delivery times may be longer, and there may be some shipping restrictions for certain products.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Thank you for choosing Vogue Citeino. We are committed to providing you with the best service and timely delivery of your musical instruments and accessories.