Sales Policy

Effective Date: January 7, 2025

Welcome to Vogueciteino!

Thank you for choosing Vogueciteino for your musical instrument and accessory needs. We are dedicated to providing high-quality products and exceptional customer service. This sales policy outlines the terms and conditions governing your purchases from our store. Please read this document carefully before making a purchase. By engaging with our services or making a purchase from us, you agree to abide by the following terms and conditions.

1. Contact Information

2. Order Placement and Confirmation

  • Online Orders: You can place orders through our website. By placing an order, you are making an offer to purchase products under the terms and conditions outlined in this policy.

  • Order Confirmation: Once you place an order, you will receive an automated email confirming your order details. This email does not constitute acceptance of your order but rather acknowledgment that we have received it.

  • Order Acceptance: We reserve the right to accept or reject any order at our discretion. Acceptance of your order will be communicated through a shipping confirmation email that includes tracking information when your item is dispatched.

  • Order Modification and Cancellation: Once an order is placed, modifications or cancellations may be subject to certain conditions. Please contact us immediately via phone or email to discuss your situation. We will make every effort to accommodate your request, but cannot guarantee changes after the shipping process has begun.

3. Pricing and Payment

  • Pricing Accuracy: We strive to ensure that all prices listed on our website are accurate. However, errors may occur. We reserve the right to correct any pricing errors and cancel orders that were made with incorrect pricing. You will be notified immediately if a price error is discovered and given the option to proceed with the corrected price or cancel the order.

  • Price Changes: Prices are subject to change without notice. The price applicable to your order will be the price in effect at the time you place your order.

  • Payment Methods: We accept various payment methods, including credit cards (Visa, Mastercard, American Express, Discover) and other forms of payment through our secure online payment gateway.

  • Secure Transactions: We utilize secure encryption technology to protect your payment information. All transactions are processed through a secure server.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options based on your location and the products you are purchasing. Shipping costs and delivery times will be provided during the checkout process.

  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

  • Delivery Times: Delivery times are estimates and may vary depending on location, shipping methods, and unexpected delays outside our control, such as weather conditions or carrier issues.

  • International Shipping: We may offer international shipping to select locations. Please contact us directly to inquire about international shipping policies and availability.

  • Lost or Damaged Packages: Vogueciteino is not responsible for lost or damaged packages after they have left our facility but we will strive to support in filing a claim with the carrier if this occurs. If your package is lost or damaged during transit, please contact us immediately for assistance. We may ask for photos for damaged items. We may also require you to cooperate with any claims process.

5. Return and Exchange Policy

  • Please refer to our separate Refund and Return Policy for complete information about returns and exchanges.

6. Warranty Information

  • Manufacturer Warranties: Many of the products we sell come with manufacturer warranties. Warranty periods and terms vary depending on the manufacturer. Details for each product warranty can be provided upon request.

  • Warranty Claims: If you have an issue with a product covered by a manufacturer’s warranty, we can help facilitate the warranty claim process. We will assist you by providing the required documentation and any necessary information for the manufacturer.

  • Vogueciteino Warranty: Vogueciteino offers a limited warranty on certain products purchased through the online store, if applicable. This warranty covers material defects and issues due to normal wear and tear, or misuse and negligence. The warranty duration and terms are clearly specified within each product’s description, if applicable. Please contact us for further details.

7. Limitation of Liability

  • General Liability: Vogueciteino will not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our maximum liability will not exceed the amount paid for the product or service in question.

  • Accuracy of Information: While we strive to provide accurate and up-to-date information on our website and in our promotional materials, we are not responsible for errors, omissions, or inaccuracies. We recommend that customers review all information before making a purchase.

  • Third-Party Links: Our website may contain links to third-party websites or services. Vogueciteino is not responsible for the content, privacy policies, or practices of these third-party websites and encourages users to review their terms and conditions.

  • Force Majeure: Vogueciteino shall not be liable for any delay or failure to perform our obligations under this policy if such delay or failure is due to causes beyond our control, including but not limited to acts of God, natural disasters, labor disputes, government regulations, or the unavailability of essential resources.

8. Compliance with Applicable Laws

  • Local Laws: All sales and transactions at Vogueciteino are subject to the laws and regulations of Florida and the United States.

  • International Laws: If you are accessing this website from outside the United States, you are responsible for complying with the laws applicable to your region.

  • Consumer Rights: We respect all applicable consumer protection rights and standards, and endeavor to treat our customers fairly and ethically.

9. Changes to the Sales Policy

  • Policy Updates: We reserve the right to modify this sales policy at any time. We will post any changes on our website. Your continued use of our website and services following any policy updates constitutes your agreement to the revised policy.

  • Review Frequency: We recommend that you review this policy periodically for any changes.

10. Contact Us

* Address: 241 E Fray St, Englewood, Florida (FL), 34223
* Phone Number: (941) 474-4436
* Email: info@vogueciteino.com
* Website: https://vogueciteino.com/